Complaints Management Service and Ethical standards (FDRPs)
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- Complaints Management Service and Ethical standards (FDRPs)
Conflictsolvers Complaint Management Service
For Family Dispute Resolution Practitioners (FDRPs)
Conflictsolvers applies these regulatory requirements in the receipt, assessment, and resolution of all complaints made under this policy
The handling of complaints about the professional conduct of Family Dispute Resolution Practitioners (FDRPs) is governed by the following legislative and regulatory instruments:
- Family Law Act 1975 (Cth)
- Key provisions relevant to FDRPs include sections 10H, 10J, 60I, and 67ZA.
- These provisions establish obligations regarding accreditation, conduct, confidentiality, and reporting.
- Family Law (Family Dispute Resolution Practitioners) Regulations 2025 (Cth)
- These regulations set out the accreditation framework, professional obligations, and complaint handling requirements for FDRPs.
- Attorney-General’s Department – Practitioner Registration Unit
- Responsible for the registration and regulation of FDRPs.
- Issues fact sheets and guidance material on family dispute resolution obligations.
- Other Relevant Instruments
- Privacy Act 1988 (Cth) – governs the handling, storage, and disclosure of personal information obtained during complaint processes.
- AS/NZS 10002: Guidelines for Complaints Management in Organisations – provides best practice guidance for managing complaints.
Conflictsolvers applies these regulatory requirements in the receipt, assessment, and resolution of all complaints made under this policy.